Knowledge Base
Everyone Needs to Know

The first step is simple—contact us by opening a support ticket through our dedicated Customer Portal. Here’s how it works:

1. Choose Your Status:

   • If you’re already a client, log in to your account.
   • If you’re new, you can create a free account in just a few clicks. Rest assured, registering is completely free, and you’ll only pay when you submit a service request.

2. Submit Your Service Request:

   • Once logged in, create a new support ticket and select the specific service you need—whether it’s troubleshooting, speed optimization, malware removal, or any other WordPress-related task.

3. Provide Access Details:

   • To perform the service or troubleshoot your website, we’ll need:
     • WordPress administrator account details
     • Web hosting login credentials
     • Alternatively, if hosting details can’t be shared, FTP access is often sufficient.

4. We Handle the Rest:

   • Once we have everything we need, we’ll take care of your website task efficiently and keep you informed every step of the way through our support portal.

5. Payment Only Upon Satisfaction:

   • You’ll only be charged after your issue has been successfully resolved or the requested service has been completed to your 100% satisfaction.

6. Need Help or Have Questions?

   • If you have general inquiries, you can always submit a ticket under the “Just a Question” category. We’re here to assist you with any concerns or provide clarity on our services.

Creating an account is simple and quick. Follow these steps to get started:

1. Visit the Control Center:

   • Click on "Login" at the top-right corner of the page.
   • Select "Register" to create a new account.

2. Fill in Your Details:

   • Enter the required information:
     • First Name
     • Last Name
     • Username
     • Email Address
     • Password (make sure it’s strong!)
     • Address
     • City
     • ZIP Code
     • Country

3. Submit Your Registration:

   • Once all the details are filled out, click "Submit."

4. You're All Set!

   • Your account is now ready to use. You can easily create tickets, assign tasks, or ask questions through your own private control center.

Pro Tip:
Always use a strong password to keep your account secure. A mix of uppercase letters, lowercase letters, numbers, and symbols works best.

By registering, you gain access to premium WordPress support tailored to your needs. Whether you’re seeking help with hosting, maintenance, or development, I’m here to ensure your website runs at its best.

As a registered client, you’ll enjoy:

• 24/7 Expert Support for troubleshooting and guidance.
• Easy Access to My Services, including speed optimization, malware removal, and custom development.
• Exclusive Tools to manage and monitor your WordPress site effortlessly.
• Seamless Communication through a personalized support portal.

Focus on growing your business while I handle the technical challenges. Register now and take the first step towards hassle-free WordPress management!

Here’s how our service process works to ensure a smooth and transparent experience for you:

1. Ticket Confirmation:
   Once we receive your ticket, you’ll get an immediate confirmation. If we require additional details to proceed, we’ll reach out to you right away to avoid any delays.

2. Working on Your Task:
   Depending on the nature of your request, we’ll start working on your task promptly. You’ll be informed about the progress and notified as soon as the work is completed.

3. Reports (When Applicable):
   For specific services, we provide a comprehensive report detailing what was done. This ensures you’re fully informed about the work completed on your website.

4. Transparent Invoicing:
   After the task is finished, we’ll send you an invoice with a clear breakdown of the costs.

   • Fixed-Rate Services: Costs are listed on our website, so you’ll always know what to expect.
   • Hourly-Rate Services: We’ll keep you updated throughout the process, ensuring no surprises.

5. Your Satisfaction, Our Priority:
   We strive to complete every task to your 100% satisfaction. If you have any questions or concerns at any stage, we’re always here to assist.

To perform your requested tasks or troubleshoot your website effectively, we may require access credentials such as a WordPress admin account, hosting login details, or FTP access. Here's how to securely provide this information:

1. Creating a Temporary WordPress Admin Account

If you’re uncomfortable sharing your primary login details, you can create a temporary admin account:

1. Log in to your WordPress dashboard.
2. Go to Users > Add New.
3. Fill in the required details:
   • Username: Choose a unique name for the temporary account.
   • Email Address: Use your own or a temporary email address.
   • Role: Select Administrator from the dropdown.
4. Click Add New User to create the account.
5. Share the temporary account credentials with us through our secure ticket system. You can delete this account once the task is complete.

2. Sharing Hosting Login Details

Your hosting control panel provides access to essential tools like databases, email, and backups. If necessary:

1. Log in to your hosting account.
2. Create a temporary user with limited access (if your hosting allows it).
3. Share the login credentials securely via our ticket system.

3. Providing FTP Access

For file-level access, you can share FTP credentials:

1. Log in to your hosting control panel.
2. Go to the FTP Accounts section.
3. Create a new FTP user:
   • Specify a username and password.
   • Restrict access to your website's root folder for added security.
4. Share these details with us securely.

4. Securely Sharing Credentials

Our ticket system is fully encrypted and SSL-secured, ensuring your sensitive information remains safe. Here’s why you can trust us:

• Your details are stored securely and only used for the specific task requested.
• We recommend using unique, temporary passwords for any credentials you share.

5. Keeping Your Website Secure

Once we’ve completed your task, we encourage you to:

• Delete any temporary accounts you created.
• Update passwords for added security.

Your trust is our priority, and we are committed to maintaining the highest standards of data security. If you have any concerns, don’t hesitate to reach out—we’re here to help! 😊